Terms & Conditions

1. Agreement to Terms

By accessing and using RepairHub ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Service.

These terms apply to all users, including shop owners, staff members, and administrators.

2. Service Description

RepairHub is a cloud-based software platform that provides:

• Mobile repair shop management tools
• Customer and device tracking
• Inventory management
• Invoicing and payment processing
• Reporting and analytics
• Multi-shop management capabilities

Features available depend on your subscription plan (BASIC, PROFESSIONAL, or ENTERPRISE).

3. Account Registration

3.1 Eligibility

• You must be at least 18 years old
• You must provide accurate business information
• You must be authorized to represent your business
• One account per business (multiple shops can be added to one account)

3.2 Account Security

• You are responsible for maintaining password confidentiality
• You are liable for all activities under your account
• Notify us immediately of unauthorized access
• Do not share login credentials with unauthorized persons

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

4. Subscription Plans & Billing

4.1 Free Trial

• All new accounts receive a 14-day free trial
• Full access to features based on selected plan during trial
• Payment information required before trial ends to continue service
• Trial automatically converts to paid subscription unless canceled

4.2 Paid Subscriptions

• BASIC: LKR 2,999/month or LKR 29,990/year
• PROFESSIONAL: LKR 7,999/month or LKR 79,990/year
• ENTERPRISE: LKR 19,999/month or LKR 199,990/year
• Yearly plans save 17% (equivalent to 2 months free)

4.3 Billing Terms

• Subscriptions renew automatically unless canceled
• Monthly plans bill on the same day each month
• Yearly plans bill annually on the subscription anniversary
• Payments processed through PayHere (secure payment gateway)
• All prices are in Sri Lankan Rupees (LKR) and include applicable taxes
• Payment failures may result in service suspension after grace period

4.4 Price Changes

We may change subscription prices with 30 days notice. Existing subscribers keep their current rate until renewal unless they upgrade/downgrade.

5. Usage Limits

Each plan has specific limits:

Exceeding limits requires upgrade to higher plan. We'll notify you when approaching limits.

6. Acceptable Use

You agree NOT to:

• Use the Service for illegal activities
• Violate intellectual property rights
• Upload malicious code, viruses, or harmful software
• Attempt to breach security or access unauthorized data
• Resell or redistribute the Service without permission
• Interfere with other users' access to the Service
• Use automated systems to access the Service excessively
• Impersonate others or provide false information

7. Your Data & Responsibilities

7.1 Data Ownership

You retain all rights to data you enter into RepairHub (customer information, transactions, etc.). We do not claim ownership of your business data.

7.2 Data Accuracy

You are responsible for:

• Accuracy of data you enter
• Complying with data protection laws for customer information
• Obtaining necessary consents from your customers
• Backing up critical data (we provide backups but you should maintain your own)

7.3 Data Security

While we implement security measures, you must also secure your account and comply with data protection regulations applicable to your business.

8. Intellectual Property

RepairHub software, design, features, and branding are our intellectual property. You may not:

• Copy, modify, or reverse-engineer the software
• Remove copyright or proprietary notices
• Use our trademarks without permission

9. Service Availability

9.1 Uptime

We strive for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

9.2 Modifications

We may update, modify, or discontinue features at any time. Major changes will be communicated in advance.

9.3 Support

• BASIC: Email support (48-hour response)
• PROFESSIONAL: Email + phone support (24-hour response)
• ENTERPRISE: Priority support with dedicated account manager

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to fees paid in the last 12 months
• We are not responsible for data loss due to your actions or third-party failures

You should maintain independent backups of critical business data.

11. Indemnification

You agree to indemnify RepairHub from claims arising from your use of the Service, violation of these terms, or infringement of third-party rights.

12. Cancellation & Refunds

See our Refund & Cancellation Policy for complete details. Summary:

• Cancel anytime from your account settings
• No refunds for partial months/years (service continues until period ends)
• Data export available for 90 days after cancellation

13. Governing Law

These terms are governed by the laws of Sri Lanka. Disputes will be resolved in Sri Lankan courts.

14. Changes to Terms

We may update these terms at any time. Changes will be effective:

• Immediately for new users
• 30 days after notice for existing users
• Continued use constitutes acceptance

15. Contact Information

Questions about these terms?